Changing user's role in API Portal

How to promote a user to admin role.

User roles in API Portal can be managed at two levels: portal-wide or within a specific organization. This guide walks you through accessing the user management settings and adjusting the role at either level.

Portal and organization roles

Portal-level roles define what a user can do across the entire API Portal instance. A Regular User can sign in to the portal, browse published APIs, and belong to organizations, but has no access to administration features. A Portal Administrator has full access to the administration area, where they can manage all organizations, users, audit logs, and portal-wide settings regardless of which organization a user belongs to.

Organization-level roles are scoped to a single organization. An Organization Administrator can invite and remove users to/from the organization, manage API product access, handle subscription requests, and configure settings for that specific organization.

A user can hold different roles in different organizations, and their organization role is independent of their portal-level role.

Open User and Organization Management

In API Portal, navigate to Administration and open User and Organization Management. From here you can manage both portal-level users and users within individual organizations.

Accessing user management as Portal Admin.

If you are acting as an Organization Administrator without portal-level admin rights, you will only see your own organizations' settings under My Organizations, and cannot access portal-wide user management or other organizations.

Accessing organization management as organization admin.

Change user's portal role

Scroll down to Users tab in the User and Organization Management view. Find the user and click Edit next to their username. Update the role between Developer and Admin under the System Role section and save.

Portal level setting for user.

Change user's organization role

Select the relevant organization under Organizations section. Find the user in the member list and select Edit. Update their role between Developer and Admin under Organization Role section and save.

Organization level user settings.

The change takes effect immediately. If the user is currently signed in, they may need to refresh or sign back in to see their updated permissions.