Intelligent AI Connector

Allowing AI to participate in your Processes.

Without including AI in your business processes, AI is just a tool to help you achieve what you need to do. While not a bad thing by itself, allowing AI to participate as part of the process will free you from the task altogether. In Frends, AI can be included in the Processes natively using Intelligent AI Connector, automating tasks that have so far required human input.

Intelligent AI Connector

Intelligent AI Connector is a new building block for Processes in Frends. It allows the AI to participate in your Processes by performing actions you have specified as prompts, in the location of the Process you need to.

Intelligent AI Connector in action.

Multiple prompts can be provided for the single shape, making sure the provided answer follows the required format and is repeatable. By default, Frends system prompt is given to the shape in order to make the AI work with Frends ideology and Processes specifically, instead of providing the answers in generic text or other unsuitable format. From there, it's up to the developer to specify the action taken by AI.

Why Use AI Connector

BPMN 2.0 with AI Connector enables AI Orchestrations. Practically, you can implement the thought process of an employee as steps and decisions. Instead of requiring a human decision for categorizing an incoming message into tech or sales support cases, AI Connector with LLM models can read and categorize the message for you automatically. The Frends Process can then continue handling the case into correct destination. The whole process for multiple different ticket cases can be written as a series of prompts, decisions, and actions that combine the basic operations from Tasks and programming with input from AI.

Choose your AI Model

The AI Connector in Frends is not tied to a single available model. While Frends provides its own AI services with a curated set of LLM Models to use for various use cases that work out of the box and no configuration, you can also provide your own Azure Inference service, or take a step towards owning your own data even further and use an on-premise Ollama installation to perform the AI actions.

The Future

Future Frends features will expand the AI steps to do the API calls internally inside the AI step and even enable the Computer Use Access to finalize the Agentic AI path. These two steps will be included later on in our roadmap. With Intelligent AI Connector, you can already start your Agentic AI journey.