Intelligent AI Connector

Allowing AI to participate in your Processes.

Without including AI in your business processes, AI is just a tool to help you achieve what you need to do. While not a bad thing by itself, allowing AI to participate as part of the process will free you from the task altogether. In Frends, AI can be included in the Processes natively using Intelligent AI Connector, automating tasks that have so far required human input.

Intelligent AI Connector

Intelligent AI Connector is a new building block for Processes in Frends. It allows the AI to participate in your Processes by performing actions you have specified as prompts, in the location of the Process you need to.

Intelligent AI Connector in action.

Multiple prompts can be provided for the single shape, making sure the provided answer follows the required format and is repeatable. By default, Frends system prompt is given to the shape in order to make the AI work with Frends ideology and Processes specifically, instead of providing the answers in generic text or other unsuitable format. From there, it's up to the developer to specify the action taken by AI.

By orchestrating prompts together with Frends Tasks and Connectors, you can take the first step of the Agentic AI Approach.

BPMN 2.0 with AI Connector enables AI Orchestrations. Practically, you can implement the thought process of an employee as steps and decisions.

Take for example a support email that triggers a Frends AI Process. Initial categorization is done with an LLM prompt. Is it a billing issue? Is it a tech incident or an access problem? Or a service request? Frends BPMN 2.0 Exclusive Decision shape then routes the process to a corresponding path.

If it is a tech incident, the next LLM step can be done. ITIL categorization with a pre-trained existing model in the next single LLM prompt step. If the AI step is prompted to gather logs, Frends' basic Tasks will do that. The whole process for multiple different ticket cases can be written as a series of prompts, decisions, and actions.

Future Frends features will expand the AI steps to do the API calls internally inside the AI step and even enable the Computer Use Access to finalize the Agentic AI path. These two steps will be included later on in our roadmap. With Intelligent AI Connector, you can already start your Agentic AI journey.