Help Resources

Need help with Frends? We're here to assist!

There are multiple channels where you can receive help in using and configuring Frends.

Contact us via Chat

You can contact us and our support team through the Help button in your Frends environment. You can ask the AI assistant to help you for known issues and common questions, and if your need is more specific, the support team is available to help you as well.

Documentation

You have also already found a very good support channel, our documentation. Here you can find answers and guides to most details and features in Frends, and the search also features an AI assistant, that can help collect and condense the docs into an answer to your specific problem.

Official support

If your purchased package contains product support, you can always contact us for help. Please reach out to your named Account manager, customer success manager or directly to your dedicated support email address to find a solution.

In case you don't have product support or service management included yet in your Frends service, please contact your favourite sales person and let's see what we can arrange. We want nothing more than resolving any adversities you might encounter.

Bug reports & feedback

Bug reports and help requests are also an important way for us improve our product and we want to make it as easy as possible.

In order to report an issue you're facing, you can find the Bug report button from the homepage. Requesting a feature you would like to have is also done here.

If you just want to leave us some feedback, good, bad or neutral, you can do so from the menu under your username at top right corner. We'd love to hear back from you on how you like Frends!