AI Support Channels
Assistance for your specific questions.
Frends provides intelligent, AI-powered assistance tools to give you immediate help exactly when and where you need it. Every Frends tenant includes an integrated AI chat, accessible through the Help button in the top-right navigation bar. Trained on the complete Frends documentation and extensive training materials, it provides instant answers to your questions without waiting for support responses.
When the AI chat cannot fully resolve your issue, you can also seamlessly escalate to our support team directly from the same chat window. This ensures continuity, as the context of your conversation is available to support agents, helping them understand your situation quickly. The system automatically creates support tickets when needed, ensuring proper tracking and prioritization.
Beyond the in-platform chat, you'll also find an AI-powered search right here in the Docs. You can easily access the AI Docs Assistant here from the top navigation bar's search field, or by pressing CTRL-K.
Rather than simply returning a list of links, the Docs AI analyzes your query and delivers a curated answer tailored to your use case. This transforms these pages from a passive reference into an active problem-solving resource.
Together, these AI-powered tools create a comprehensive support ecosystem that helps you work more efficiently, learn faster, and build integrations with confidence. Whether you're new to the platform or an experienced developer, Frends' AI assistance keeps you moving forward.
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